La Vivis Beauty – Return & Refund Policy
At La Vivis Beauty, we want you to love your purchase. Due to the nature of our products, please review our policy below.
Returns
For hygiene and safety reasons, all sales are final. We do not accept returns on used or opened beauty products.
However, we do accept returns under the following conditions:
- The item arrived damaged, defective, or incorrect
- You contact us within 3 days of delivery
Items must be:
- Unused
- In original packaging
- In the same condition you received them
How to Request a Return
To request a return or report an issue, please contact us at:
📧 [Insert Email Here]
Include:
- Your order number
- Photos of the product (if damaged or incorrect)
- A brief description of the issue
We will review your request within 1–2 business days.
Refunds
If your return is approved:
- You may receive a replacement product or a refund
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to process
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Change of mind
- Incorrect product selection by the customer
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Contact Us
If you have any questions, feel free to contact us:
📧 lavivs@lavivisbeauty.com